ArteVino (EuroCave):

EUROCAVE IMPORTERS LIMITED trading as EuroCave UK Statutory Information and Terms of Business Governing the Sale of products carrying the trade name or mark Eurocave.
Current from 11th January 2016.

 

1.Preliminary

1.1. In these Terms “you” and “your” refer to the Customer “We”, “us” and “our” refer to EuroCave Importers Ltd company number 2783016 which trades as EuroCave UK.  
We trade from and our registered office is 57 Chiltern Street London W1U 6ND.

Telephone 020 7935 4679 
info@eurocave.co.uk

You may contact us (including for the purpose of complaint) by post, e-mail and through our website.  

1.2. These Terms govern the sale of products with the trademark or name “EuroCave".

1.3. We accept orders only under our Terms of Business current on our web site at the time of your order.

1.4. An order is accepted, and a contract exists between you and us when we send you or give you invoice confirmation of the order. We will send that confirmation by e-mail if we have your e-mail address, and it is to be considered sent when it leaves our server. If we do not have an e-mail address that confirmation will be sent by post and be considered sent when it is posted.

1.5. Because wine is bottled in different shaped bottles, the indications of capacities of different versions of products are approximate only. 

1.6. Manufacturer’s specifications of goods offered by us are subject to change without notice.  

1.7. The proper law of this agreement is English law.

 

2. Prices and payment

2.1. The price of the goods you order together with any delivery charges is shown either on our website checkout page (for internet orders) shown on your order form (for orders placed in our showroom) or told to you at the time your order details are taken (in the case of orders placed over the telephone) and in the invoice confirmation.  

2.2. You must pay in full when you order unless the goods are then not in stock. For products not in stock when you order you must pay a minimum deposit of 50% of the total price; the balance must be paid when we inform you that the goods are in stock and ready to be delivered.  

2.3. Goods are offered subject to availability and only at prices current at the time of order.  

2.4. You authorize us to charge any balances due on the contract to the payment card you used to pay your deposit.  

2.5. You become the owner of the goods when you have paid in full, and we have delivered the goods.

 

3. Despatch and delivery

3.1. We deliver only after we have received all the money due in cleared funds.  

3.2. Delivery will be by arrangement with you made after we have received all the money due and will usually be within 7 to 14 working days. We do not guarantee any specific delivery date.

3.3. If your order is for an item which is the subject of a factory order (and we will tell you if it is when we confirm your order) we can give you no estimated delivery date until the factory has indicated to us its acceptance of our order and given us a shipping date. For this reason, the 30-dayperiod limited for delivery by the Consumer Protection (Distance Selling) Regulations 2000 is changed to 60 days generally and 90 days for EuroCave stainless steel and Elite cabinets.  

3.4. We make a delivery surcharge on the UK mainland in the following circumstances:  

- For delivery guaranteed to take place to comply with customers’ requirements concerning timing.  

- Delivery to a location other than a ground floor.We deliver only to a ground floor unless special arrangements have been made with us.

3.5. We also make a surcharge for a UK delivery to postcodes other than G and EH in Scotland or off UK mainland and for delivery to a location outside the UK.  

3.6. We will make a charge if you cancel an arranged delivery or if, for reasons other than our default, it is not possible to deliver at the first attempt on the date advised for delivery.  

3.7. We do not deliver to Northern Ireland.  

3.8. You must make sure:  

- hat delivery may be made to a ground floor location (or to another location if that has first been agreed with us).  

- That fragile or delicate items (including floorings) are suitably protected and not in the way of the delivery taking place.  

3.that the final location and route to it from a suitable parking point is flat and reasonably unobstructed.  

3.9. You may ask us to survey at your cost the suitability of the intended location or the route to it and then we will accept responsibility for this if, at delivery, our recommendations have been adopted and the other circumstances are unchanged.  

3.10. If (for reason other than our default) you have not taken delivery within 10 working days of the date of your order (if the item is in stock) or of the date we tell you that the goods have come into stock we will be entitled to charge a storage fee of £30.00 inclusive of VATfor each cabinet per week or part of a week thereafter until delivery is made.  

3.11. We are not responsible for non-delivery or delay in delivery (even if a surcharge has been made for a guaranteed delivery time) because of  

1.circumstances outside our control or  

2.the inaccessibility or unsuitability of the intended location or the route to it and in such case, we may suspend or postpone delivery or cancel our contract with you. If we cancel the contract, we will refund to you a fair and reasonable amount of the money you have paid to us depending upon the circumstances, but specifically if it is not possible to deliver a special factory order because of the inaccessibility or unsuitability of the location intended for it we will not be under any obligation to make any refund unless and until we are able to resell the item in question (without being under any responsibility to you for the price at which we resell it) and then the sum we refund will take into account that resale price and all other relevant factors.  

3.12. Replacement filters are delivered by post.

3.13. We are not in any circumstances liable for any consequential loss or damage arising from any delay in delivery or in any failure to deliver.  

3.14. The About Delivery information set out on our web site and in accompanying the durable copy is incorporated in these Terms of Business.

 

4. Transit

4.1. We insure goods we deliver to you until they are delivered or collected or, (if we cannot deliver goods at the first attempt) until we make that first attempt, but after that time the goods will be at your risk, whether or not ownership has passed.  

4.2. We are not liable for loss damage or shortcomings unless we receive written details within 7days of the delivery of the item. 3.Weare not liable for any claim for loss damage or shortcomings that should be apparent at delivery if you have acknowledged receipt without qualification about that loss damage or shortcoming.  

 

5. Guarantee

5.1. Provided they are installed and used in accordance with the Instructions for Installation and Use supplied to you with the product, we guarantee EuroCave products supplied by us from the date of delivery against defects of manufacture and materials, this guarantee can vary from 2 to 10years dependent on the product. We will replace or repair (at our discretion) parts showing such defects and reported to us during the guarantee period. Goods collected from us by you or on your behalf are not guaranteed against damage or breakdown arising from transit.  

5.2. After sales services are available by contacting us or by use of our website eurocave.co.uk

5.3. Service calls to goods under guarantee found not to be defective will be charged at the rates applied to service calls generally.  

5.4. Warranty is issued on the bases the goods are in mainland UK.  Should any cabinets or cellar conditioners be taken out of the UK, the warranty will be void.

 Xi - System

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company Covini GmbH (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client”) and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.

1.2 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

1.3 A trader pursuant to these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

2.2 The Client may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by telephone, e-mail, postal service or per online contact form.

2.3 The Seller may accept the Client’s offer within five days,
- by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
- by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
- by requesting the Client to pay after he placed his order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

2.4 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full?locale.x=en_DE or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at https://www.paypal.com/uk/webapps/mpp/ua/privacywax-full#:~:text=You%20should%20note%20that%20PayPal's,offer%20under%20the%20user%20agreement. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client's offer at the time when the Client clicks on the button concluding the order process.

2.5 When submitting an offer via the Seller's online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller's online shop prior to sending his order, the order data shall be stored on the Seller's website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.

2.6 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.

2.7 The German and the English language are exclusively available for the conclusion of the contract.

2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. In particular, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3) Right to Cancel

3.1 Consumers are entitled to the right to cancel.

3.2 Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.

4) Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description

4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.

4.3 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date

4.4 Credit card payment via PAYONE
When selecting the payment method credit card, the invoice amount is due immediately upon conclusion of the contract. Payment by credit card is processed in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, which the Seller authorises to collect the dept in his name. PAYONE GmbH shall collect the invoice amount from the Clien's indicated credit card account. The credit card will be charged immediately after the Client's order has been placed in the online shop. The Seller remains responsible for general customer enquiries, e.g. about the goods, delivery time, dispatch, returns, complaints, declarations of revocation and shipments or credit notes, even if the payment method credit card via PAYONE GmbH has been selected.

4.5 Credit card payment via Secupay
When selecting the payment method credit card, the invoice amount is due immediately upon conclusion of the contract. Payment by credit card is processed in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag) to which the Seller assigns his payment claim. secupay AG collects the invoice amount from the Client's credit card account. In the event of assignment, payment can only be made to secupay AG with debt-discharging effect. The credit card will be debited immediately after the Client has placed his order in the online shop. The Seller remains responsible for general customer enquiries, e.g. regarding goods, delivery time, dispatch, returns, complaints, declarations of revocation and deliveries or credit notes, even if the payment method credit card payment via secupay AG has been selected.

4.6 Credit card payment via Stripe
When selecting the payment method credit card, the invoice amount is due immediately upon conclusion of the contract. Payment by credit card is processed in cooperation with Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as "Stripe"). Stripe reserves the right to carry out a credit assessment and to refuse this payment method if the credit check is negative.

5) Shipment and Delivery Conditions

5.1 If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Client unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive. Deviating from this, if the payment method PayPal is selected, the delivery address deposited by the Client with PayPal at the time of payment shall be decisive.

5.2 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.

5.3 If goods are delivered by freight carrier, the goods shall be delivered free curb that is to say to the public curb stones which are closest to the delivery address, unless otherwise stipulated in the shipping information displayed in the Seller’s online shop or unless otherwise agreed.

5.4 Should the Client collect the goods himself, the Seller informs the Client by e-mail that the goods are available for collection. After receiving the e-mail, the Client may collect the goods in consultation with the Seller at the Seller's place of business. In this case shipment costs will not be charged.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client and grant him immediately counterperformance.

6) Reservation of Proprietary Rights

If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

7) Warranty

7.1 Unless otherwise stipulated , the provisions of the statutory liability for defects shall apply. Deviating therefrom, the following shall apply to contracts for the delivery of goods:

7.2 If the Client acts as trader

• the Seller may choose the type of subsequent performance,
• for new goods, the limitation period for claims for defects shall be one year from delivery of the goods,
• for used goods, the rights and claims for defects are excluded,
• the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.

7.3 The above-mentioned limitations of liability and shortening of the period of limitation do not apply

• to claims for damages and reimbursement of expenses of the Client,
• if the Seller has fraudulently concealed the defect,
• for goods which have been used in accordance with their customary use for a building and which have caused its defectiveness,
• for any existing obligation of the Seller to provide updates for digital products with respect to contracts for the supply of goods with digital elements.

7.4 Furthermore, for traders, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.

7.5 If the Client is a businessperson pursuant to section 1 of the German Commercial Code (HGB) he has the commercial duty to examine the goods and notify the Seller of defects pursuant to section 377 HGB. Should the Client neglect the obligations of disclosure specified therein, the goods shall be deemed approved.

7.6 If the Client acts as a consumer, the forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.

7.7 The Seller shall not be liable for defects in the performance of the telecommunications contract for which the respective service provider is solely responsible. In this respect, the relevant statutory provisions and any deviating contractual conditions of the respective service provider shall apply.

8) Special Conditions for Assembly/Installation Services

If, according to the contents of the contract, the Seller owes, in addition to the delivery of the goods, the assembly or installation of the goods at the Client's premises as well as any appropriate preparatory measures (e.g. measurement), the following shall apply:

8.1 The Seller shall perform his services at his discretion either himself or by qualified personnel selected by him. The Seller may also make use of the services of third parties (subcontractors) acting on the Seller's behalf. Unless otherwise stated in the Seller's description of services, the Client shall not be entitled to the selection of a specific person to perform the desired service.

8.2 The Client shall provide the Seller with the complete and truthful information required for the provision of the service owed, provided that the procurement of such information does not fall within the Seller's obligations under the terms of the contract.

8.3 The Seller shall contact the Client after conclusion of the contract in order to arrange a date with the Client for the performance owed. The Client shall ensure that the Seller or the personnel commissioned by the Seller have access to the Client's facilities at the agreed time .

8.4 The risk of accidental loss and accidental deterioration of the goods sold shall not pass to the Client until the assembly work has been completed and the goods have been handed over to the Client.

9) Applicable Law

The law of the Republic of Austria shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.

Wine Guardian:

Prime Wine Supplies:

Order Confirmation:

• As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available, if possible, for immediate shipment. Once confirmed we will process the payment and your order will be dispatched as soon as possible. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

 

Order Delivery:

• Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days, dependent on brand and availability. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@primewinesupplies.com so that we can help.

 

 

Damages:

• We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@primewinesupplies.com so that we can open an insurance claim on your behalf. Upon receiving your order a visual inspection must be conducted immediately to ensure there is no damage. Once the unit has been delivered and a courier damage and/or acceptance of products waiver has been signed, either by you or on your behalf, we will not accept financial or logistical liability for any damage that is reported thereafter.     

 

Cancellations & Refunds:

• Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Montpellier Appliances:

View all policy Info Here 

Please note that signing of a 'Delivery note' or 'Acceptance of product' waiver omits logistical and financial liability for any damages reported thereafter to Montpellier and Prime Wine Supplies, and such cases are handled on an individual basis with both parties reserving the right to refuse a return.